COVID-19 Updates & Resources

With provincial mandates now lifted on masks  and all mandates being lifted by April 27th our agency will continue to assess, observe and respond to any recent evidence and directives as set out by our local public health units. With that being said our agency will continue to maintain PPE protocols for staff, clients, and any visitors entering through our reception area. We will reassess based on current evidence at the end of June 2022.

Our office has been open throughout the pandemic with in-centre services through our Needle Syringe Program and PHA Support Services. As we move towards April 1st, our new fiscal year, our staff who have worked remotely will shift to a hybrid of home-based and in-centre work schedule.

Here are some key areas of focus we will be exploring.

  • A New Strategic Plan – A review of our Vision, Mission, and Values. What do we like about our Mission & Vision? What’s missing? Is there any new language that needs to be incorporated?
  • Building PHA Support – A gradual re-integration of the Red Ribbon Café in the summer of 2022. A check-in with PHA’s regarding where they are at. What are their needs? What are their wants? Ontario Accord updates and developments. What should greater involvement and meaningful engagement look like?
  • Peer Expansion – The voices of our populations need to be heard at multiple community tables and be part of the many aspects of our work. Building capacity for engaging Peers in meaningful roles to expand agency/community programming (E&O, Support Services, Harm Reduction, Peer Development, Community Engagement, Board Development, Memberships) will continue to be a key area of focus.
  • Enhancing a diverse, inclusive, and equitable agency through an Anti-Racist, Anti Oppressive Framework with commitments to trust, transparency, and respect. Our goal is to journey towards becoming collaborators in anti-Black & anti-Indigenous racism work while ensuring that this work prioritizes the experiences, needs, and leadership of racialized, and marginalized populations.
  • Human Resources Development – The world is changing quickly and so are our human resources needs. The pandemic has affected everyone and our agency will continue to look to what our post pandemic/endemic organizational culture will look like as a result. Ongoing change, risk, and stability challenges impact staff, volunteers, and board members. We will be looking at how an agency with a small complement of staff and limited vertical growth can create new incentives for retaining staff, cultivating a strong board, and creating meaningful volunteer opportunities.
  • Facility & Operational Resources – Thinking outside of the walls. Hybrid models and online platforms have changed the way we work. How are we looking at our facility, mobile deliveries, and satellite work? How can our building be used in different ways? How do we create spaces that feel safe for all of our different populations?
  • Communications, Fund Development & Awareness Strategies – Whether it’s a Gala, Walk, Special Event, 3rd Party Event, Donor Campaign, World AIDS Day or Social Media. What can our agency do better to answer the “Why”? What is our case for support? Breaking down smaller strategies to support tangibles and intangible needs of the agency to create greater awareness and impact in our region.

As we move through the year together, we will be seeking your feedback and direction on how to build greater capacity and become more impactful during these uncertain times and strengthen the agency so that as new global challenges arise, our agency will be able to navigate the storms with greater resilience and solidarity. If you have any questions, concerns, or feedback, please do not hesitate to let us know.

You can reach us by email at or Watch your emails or our social media for upcoming engagement opportunities.

Michael Brennan
Executive Director

Support Services

“COVID-19 is a serious virus and people living with HIV should take recommended preventive measures to minimize exposure to prevent infection. It’s important to underline that there is currently no strong evidence that people living with HIV are at an increased risk of contracting COVID-19 or if they do contract it they will experience a worse outcome. This does not mean that people living with HIV should take COVID-19 lightly and should take all precautions to protect themselves. Older people living with HIV or people living with HIV with heart or lung problems may be at a higher risk of becoming infected with the virus and suffering more serious symptoms.” UNAIDS

Support Services will continue to provide wellness checks (primarily by phone), monthly food package deliveries and scheduled one-on-one appointments (phone, video or in-person). Persons requiring an in-centre meeting are asked to schedule an appointment prior to visiting the agency. Our team is working to re-integrate more in-person activities such as the Red Ribbon Cafe, Massage, Rekei and other close physical proximity touch services by summer of 2022.

Needle Syringe Program: Yellow Umbrella

All Needle Syringe Program (NSP) Services will resume pre-pandemic operations beginning April 2022. Check out the Harm Reduction section of our site for more information regarding our NSP in-centre, mobile deliveries and satellite site services.

Education & Outreach

Prevention Education presentations/workshops and facilitated groups will offer a mix of virtual and in-person options.  Requests for in-person will to be reviewed on a case-by-case basis. Click on the links for more information regarding our education platforms or to request a presentation.

Resources (External Links)

Resources (PDFs)